Director, Member Relations

POSITION: Director, Member Relations
 
REPORTS TO: President & CEO
 
OVERVIEW: Manage all Membership renewals to maximize member lifetime value through exceptional service delivery and strategic engagement of established members while overseeing member retention and upgrades to meet or exceed annual membership growth and revenue targets.
 
PRIMARY RESPONSIBILITIES:

• Manage renewal process for all members including personalized outreach, value demonstrations, and tier upgrade opportunities
• Oversee Leadership Circle program including recognition, enhanced benefits, and bundles
• Cultivate relationships with key stakeholders who can advance Chamber initiatives
• Continually evaluate Chamber membership tiers & benefits
• Deliver membership reports to Staff, Board, and committees, as needed
• Secure sponsorships for Chamber events and programs
• Manage member networking events
• Draft annual membership budget and growth forecast for Board approval
• Support non-dues revenue programs to diversify revenue
• Lead the Chamber Ambassadors and support other committees as assigned.

• Model the Chamber's core values and foster a collaborative environment to support operations
• Understand and be able to articulate the Chamber’s mission, vision, priorities and programs
• Attend and assist with execution of Chamber events and programs
• Participate actively in team meetings; attend Chamber Board/Committee meetings as assigned
• Other duties as assigned to support the organization and its mission

• Associate or bachelor’s degree in business, marketing, communications or related field
• At least two years of proven business development experience required; Membership experience preferred
• Strong organizational and project management skills to manage multiple tasks
• Diplomatic communication style for handling member concerns; excellent customer service
• Strategic thinking with ability to align tactics to organizational goals
• Strong verbal and written communications skills. Ability to leverage technology, CRM, and AI.
• Ability to set goals and work independently, and experience in management of a team
• Professional appearance and demeanor; own cell phone and reliable transportation

• Regular hours are Mon-Thurs, 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 2:30 p.m.
• This position requires frequent meetings and activities inside and outside of regular work hours

• A chance to make contributions to the community and see the results of your work in daily life
• A full-time, exempt position with a competitive salary and commission potential
• Short/Long-term Disability, PTO Program, Phone/Auto Allowance, and Retirement Contributions